1. About us
We are a cab facilitator, connecting the passengers with the licenced Minicab and taxi service providers in the UK, with the best interests of both parties.
2. Bookings
All journeys must be booked in advance with us by phone, email or our online form. A booking is confirmed when we confirm the fare and details with you. Please check your booking details carefully and tell us straight away if anything is wrong.
3. Fares
Fares are fixed when you book, based on the details you give us. If the journey changes, for example extra stops, a different destination, extra passengers or luggage, or waiting time beyond what was agreed, the fare may change. Airport drop-off and parking charges, and the Congestion Charge where it applies, will be confirmed at booking. [State whether these charges are included.]
4. Waiting time
For airport pickups we track your flight. [State any free waiting time after landing and any charge after that.] For other pickups, [state free waiting time and charges].
5. Changes and cancellations
Please tell us about changes or cancellations as soon as possible. [State your cancellation notice period and any cancellation charges.]
6. Luggage
Tell us the number and size of bags when you book. If there is more luggage than we were told about and it will not fit safely, we may need to send another vehicle at extra cost.
7. Children
Child seats are available on request. You must tell us the number and ages of children when you book. [State your policy on children travelling without an adult.]
8. Pets
Pets are carried only when agreed at booking. Assistance dogs are always carried at no extra charge.
9. Conduct and safety
Passengers must wear seatbelts. Smoking, including e-cigarettes, is not allowed in our vehicles. Drivers may refuse to carry passengers who are abusive or who put the driver or others at risk. [State any cleaning charge for soiling.]
10. Lost property
If you leave something in a vehicle, call us as soon as possible and we will do our best to return it.
11. Liability
We will take reasonable care to get you to your destination on time, but we cannot be responsible for delays caused by traffic, road closures, weather or other events outside our control. Please allow enough time for your journey. Nothing in these terms limits your statutory rights.
12. Contact
Questions about these terms? Please contact us.